2018-01-05

VP of Customer Success
Job Opportunity at Stratus Staffing

Posted on Jan 5

http://www.stratusstaffing.com    9498774532

Location: Palo Alto, CA
Job Type: Full Time
Job ID: W4149385

 FAST growing marketing tech company driving change in mobile app engagement.  Our VP of Customer Success is both strategic and tactical. This person supports the post-sales process, and ensures customer retention.  The VP manages global resources and reports directly to CEO.

Job Description

  • Drive customer success outcomes
  • Manage a global customer success team, including customer success and ad operations managers
  • Define and optimize customer lifecycle
  • Measure effectiveness of customer success
  • Hire and onboard world-class customer success team
  • Enhance effectiveness and efficiency through technology where appropriate (e.g. support systems, customer success management platform)
  • Inspire customer success across company; align with:
    • Marketing around marketing to existing clients
    • Product around driving product roadmap
    • Sales around cross-sell and upsell, and selling with a retention focus
    • Finance around measurement and forecasting
    • Executive team around key metrics and objectives

Qualifications

  • 10+ years of combined background of post-sale customer-facing account management and ad operations experience
  • High level of emotional intelligence as well as tactical execution skill
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Strong understanding of the structure and inner-workings of Fortune 1000 companies is a plus
  • Working knowledge of mobile advertising networks and social platforms and an understanding of the value of advertising for companies is also a plus
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